Frequently Asked Questions
How do I book?
1. Select your style and click book now on our website.
2. We will collect all the information we need from you to make sure we have your exact requirements.
3. Once an Artist has been confirmed you will be emailed through a secure payment form. It's as easy as that!
How long is the appointment?
Each service will display an estimate booking time to expect.
How do I prepare for my appointment?
Blowout:
For a blowout we request you have wet hair.
This means you should wash your hair 10-15 minutes prior to the appointment so your hair is damp but not soaking wet.
For up-dos, please have clean dry hair before your appointment. Unless, you have added on a blow-dry to your service. A $20* surcharge will apply if hair is still damp/wet, and also if hair is extremely long or very thick. An indication of surcharge where applicable can be given upon request.
Dry Hairstyling:
For us to nail that hair style you’re after and still keep to your schedule, we’d love for you to have your hair washed and dried before we arrive. Additional costs of $30 AUD will be added to the booking if your stylist is required to dry off your hair.
Hair-extentions
As much as we do our utmost to cater to all requests, we generally do not carry hair extensions in our kit when we visit you. Your stylist can provide hair extensions at a cost of $35 if arranged prior to your appointment.
Makeup services:
For makeup, please have a makeup-free, cleansed face prior to our artists’ arrival.
Leave moisturiser off. $35 surcharge will apply this can be paid directly to your Artist at the time of the service.
Allergies:
Our Artists will have products and tools with them, but please let make sure you have filled out the allergy consent form prior to your booking located here www.tmahustle.com.au/allergyform
The Makeup Artists Hustle loves your pets but some of our Artists are allergic or scared.
If you could please let us know before we come, it would be optimum for the safety of our Artists. We ask that you have a place to sit near an electrical outlet and a flat surface so we can plug in our hairdryers and lay out our tools/products. It is very important that you are ready for your appointment on time.
What styles do you offer?
Refer to our services menu on the website to browse through all styles. You can also request your own personal style.
What if I'm running late for my appointment?
If you believe you will be late for an appointment, it is imperative that you inform the Artists ahead of time of any delays that may occur.
If you are late for an appointment and/or an appointment exceeds the scheduled time that we have allowed as a result of delays, an additional fee of $35 at 15 minute increments will be charged on top of the total cost of your service/s. This can be paid directly to your Artist at the time of the service.
In the event that you are significantly late and the Artists does not have sufficient time to complete the service/s before the next scheduled appointment, you will be liable for the full cost of the service/s.
Who are the Makeup & Hair Artists coming to my home or office?
All Artists are personally interviewed, hand-picked and incredibly talented, The Makeup Artists Hustles hair stylists & makeup artists are required to have years of professional experience. Each qualified applicant is deeply background checked and goes through a rigorous character assessment before joining the team.
Can I chose my Artist?
Given that we are an on-demand service, we cannot promise a certain beauty professional as we all are trained on the certain looks and styles offered. We pride ourselves on our careful assessment process to guarantee satisfaction and consistency with every member of our Makeup Artists Hustle team.
However, if you have previously booked a certain beauty professional please send an email through for a request.
How do I pay?
Once your booking is confirmed, you’ll receive an invoice with details for PayID (bank transfer) or PayPal.
A $10 Admin & Handling Fee is included in all bookings to cover time spent on scheduling, communication, and backend processing.
PayPal/card payments incur an additional 2.8% + $0.30 processing fee.
Your time is only secured once payment is received. Payment is due within 2 hours of invoicing.
Do I pay for travel?
To help our lovely team of artists and stylists deliver their almost supernatural abilities right to your door, a travel call-out fee is charged.
1. Tiered Zone-Based Structure
To ensure your artist arrives seamlessly and on time, a travel call-out fee applies for all bookings. This fee reflects both travel time and transport, and is reimbursed directly to your artist.
Zone A (0–5 km from the CBD): minimum $40
Zone B (5–10 km from the CBD): minimum $60
Zone C (10–15 km from the CBD): minimum $75
Parking in high-demand areas, tolls, or special circumstances will be charged separately as required.
Beyond 15 km, travel may be arranged at a customised rate.
Parking in high-demand areas, tolls, or special circumstances will be charged separately as required.
This ensures your experience is as effortless, elevated, and luxurious as the artistry itself.
